Refund policy

Return & Refund Policy

Last Updated: September 2, 2026

At Bharosa Bazaar, we strive to provide our customers with a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully before placing an order.

7-Day Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or replacement.

To be eligible for a return, the item must be in the same condition in which you received it, unused and, where applicable, in its original packaging with all accessories and components included.

You may be asked to provide your order number, proof of purchase, photographs, or videos to help us verify your return request.

How to Request a Return

To request a return, replacement, or refund, please contact us at:

bharosabazaar01@gmail.com

Please include:

  • Your order number

  • Your name

  • A description of the issue

  • Clear photos or videos of the product, if applicable

Please do not send products back without first contacting us and receiving instructions from our support team.

Items sent back without an approved return request may not be accepted.

Once your return request is reviewed and approved, we will provide you with instructions regarding the return process.

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery.

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

  • Significantly different from the product ordered

Please contact us as soon as possible and within the applicable 7-day return period so that we can review the issue and provide an appropriate solution.

Depending on the situation and product availability, we may offer a replacement or refund.

To help us investigate delivery-related damage or incorrect items, we may request photographs or an unboxing video where reasonably necessary.

Conditions for Returns

To be eligible for a return, where applicable, the product must:

  • Be unused and in its original condition.

  • Include original accessories and components.

  • Be returned with original packaging where reasonably applicable.

  • Not be damaged due to misuse, improper handling, or accidents after delivery.

  • Have an approved return request before being sent back.

We reserve the right to inspect the returned product before approving a refund or replacement.

Non-Returnable Items

Certain items may not be eligible for return, including, where applicable:

  • Perishable goods

  • Personalized or custom-made products

  • Personal care or hygiene products once opened or used

  • Products damaged due to misuse or improper handling

  • Products that have been used beyond reasonable inspection

  • Gift cards

  • Products specifically marked as non-returnable on the product page

Please contact us if you have questions about whether a specific product is eligible for return.

Change of Mind

We primarily accept returns for genuine issues such as damaged, defective, incorrect, or significantly misrepresented products.

Returns requested solely because of a change of mind, personal preference, or ordering the wrong product may not be eligible for return unless otherwise mentioned on the product page.

Sale Items

Unless otherwise required by applicable law, products purchased during special sales, clearance offers, or promotional campaigns may have different return conditions.

Any specific restrictions will be clearly mentioned on the relevant product or offer page.

Return Shipping

For approved returns resulting from:

  • A damaged product

  • A defective product

  • An incorrect product being delivered

  • A verified significant difference from the advertised product

Bharosa Bazaar will provide appropriate return instructions.

Depending on the product, supplier, and location, we may arrange a return pickup, provide return instructions, or offer another appropriate resolution.

Please do not return a product to any address without receiving instructions from us.

Replacements

If your return request is approved and a replacement is available, we may send a replacement product.

If a replacement is unavailable, we may offer another appropriate solution, including an eligible refund.

Refunds

We will notify you after reviewing your return request and, where applicable, after receiving and inspecting the returned product.

If your refund is approved, it will be processed through the original payment method wherever possible.

For Cash on Delivery (COD) orders, refunds may be processed through UPI, bank transfer, or another appropriate method. You may be required to provide the necessary payment details to process your refund.

Refunds are generally initiated within 5–10 business days after approval.

Please note that banks, UPI providers, card issuers, and payment gateways may require additional time to process and reflect the refunded amount in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

bharosabazaar01@gmail.com

Order Cancellation

You may request cancellation of your order before it has been shipped.

Once an order has been shipped, cancellation may not be possible. However, you can contact our customer support team for assistance regarding your specific order.

We reserve the right to cancel orders due to:

  • Product unavailability

  • Incorrect pricing or listing information

  • Suspected fraudulent activity

  • Incorrect customer details

  • Delivery limitations

If a prepaid order is cancelled by Bharosa Bazaar, an appropriate refund will be initiated.

Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact us:

Bharosa Bazaar
Email: bharosabazaar01@gmail.com